The Financial Ombudsman’s Office was set up in Armenia in accordance with Legislation on Financial Ombudsman and launched its activities on Jan 24, 2009. A preliminary report for February 2009 results was submitted by Financial Ombudsman.
According to the report, 18 complaints were filed in February. 10 of them were not subject to Ombudsman’s consideration and other four were not preliminarily sent to financial organizations, as stipulated by law. The other 4 complains were submitted in the form prescribed and were therefore accepted for ombudsman’s consideration.
Two complaints related to plastic card operations, with significant sums withdrawn from client’s account. One complaint was filed against the bank for violation of investment terms, and the last – against the Insurance company for refusal to compensate damages caused.
At present the complaints are being considered by the Ombudsman in accordance with the relevant legislation. Following Ombudsman’s consideration, further proceedings will be controlled by the ombudsman’s office.
